Common damage restoration questions and answers


Should I call my insurance provider?

If a storm or other calamity flooded your home, insurance companies generally prefer that you contact us before them. So if your basement, house, or business has a flood, contact our Emergency Response Hotline and we will get our trucks to your location as fast as possible, perform an inspection, and with your permission, start removing the water from the property. Along the way, we will work with your insurance company to make a claim. We’ll also work with the insurance company’s adjuster.

What is the water damage remediation process?

The first step is to extract all water from the affected area(s). Once all water is removed, our technicians use state-of-the-art dehumidifiers and other tools to dry up any residual water and moisture to help combat the potential for mold growth. The timeframe for this step is never concrete, as it really depends on the extent of the water found on the premises. After the drying stage, moisture meters and thermal imaging cameras are used to ensure that the area is truly dry. We take this extra step to give you peace of mind that you won’t have to worry about mold developing down the line. In some cases, we may have to remove affected drywall, deep-clean carpets and furniture, repair flooring, clean out your HVAC ducts, or remove mold that we have discovered.

How long will this water restoration process take?

There are two phases in the water damage restoration process. In the first phase, we perform any demolition, cleaning, and drying tasks needed to proceed. Generally, this phase takes three or four days, though it might take longer if there is significant damage. The second phase of the project includes repairs and fluctuates depending on the extent of the damage. We’ve performed restorations in which the second phase lasted a few days and others where it lasted for weeks, but we’ll be sure to communicate with you.

Is your water cleanup company certified?

The Institute of Inspection Cleaning and Restoration Certification (IICRC) closely monitors the standards Protech Restoration follows when performing a cleanup or water restoration project. One of the reasons you can trust us is that we follow the IICRC’s stipulation that experienced and trained professionals deliver all restoration projects. We understand the IICRC’s standards and work hard to apply them in each case.

What Others Are Saying

Our customers ALWAYS come first, and we train our team members to always listen to our customers’ needs and feedback! With over 50 5-Star reviews you know you can trust us to take care of any problem you might have! Here is what some of our satisfied customers have to say:

Manny and his crew were absolutely outstanding! I had a pipe burst in the kitchen and once my plumber got me his name, he was out within the hour to assess. Between thoroughly drying (taking readings to ensure dryness) EVERYTHING and carefully replacing everything that was taken off (drywall, cabinets, etc), these guys were thorough, communicative, careful, and, best of all, quick! Thanks for everything!


“I would like to recognize Mike. He came out a couple weeks ago and he was awesome. He removed my tiles and he did a really professional job. I think his son was with him but I'm not sure but today Daniel came out. Daniel was very prompt and he notified me when he would come. He did a great job. I used a different company for a different project I like Protech much better. They are more honest and they genuinely wanted to do a good job whereas this other company saw me as a dollar sign.”


ProTech was great to work with and very transparent about everything they needed to do to restore my basement after a flood. They worked with my insurance company and made everything easy to get my basement back to normal. I hope I don't have to call them again, but if I do, it will be without hesitation. A+!


“I like ProTech Water Damage company's transparency and professionalism. They are very organized and very polite and professional. They did a wonderful job. I would recommend them to all of my friends and other people.”.


Our plumber recommended ProTech Commercial Services to assist in cleaning up damage caused by a broken water line. Eric Noonan and his team did an outstanding job of addressing the damaged area to minimize further possible damage to hardwood floors and mold. ProTech/Eric were courteous, professional and communicated with us throughout the entire process. I would highly recommend their services.

- ED W.

It was an excellent experience. They explained each work and cost why it was needed and explained to my insurance why and how it was needed . They did a great job and I was so glad I called them to do my water damage remediation . Thanks PROTECH.. I am 100% to recommend to anyone to try call first PROTECH and you will not be disappointed.


Experience. Transparency. Trust.

24-Hour Emergency Service

When a pipe bursts, a water main breaks or a drain overflows, a fast response water damage cleanup protects your home or business from further water or fire damage.

WE Work with your INsurance

Our team submits all claims direct to your insurance provider saving you time and the paperwork hassle. Call us at 312-847-1155 before you file a claim and we can help out with the entire process. We work with all insurance companies

We Get To Work IMmediatly

You can expect our technicians to arrive in 90 minutes or less, fully equipped to begin working after a thorough assessment, estimate, and explanation of the damage. We expedite water removal, mold prevention and remediation, sewage removal, and decontamination because we know that these services are urgent. 

IICRC Certified Technicians

Our commercial cleaning service professionals are trained to follow CDC protocols for all types of specialty cleaning services for hazardous materials including the novel coronavirus, biohazard and mold removal.

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24/7 Availability

Come rain or shine, storm or snow, we’re ready and waiting to attend your call. Our efficient home repairs are carried out all year round even in the the extreme weather conditions in Chicago during winter months Whether it’s laying tarps before a storm or clearing up leaks after a weather event, our damage mitigation services are available around the clock.

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From the very first time you contact us, our team will keep you fully informed on the details of the service, and even be as flexible as possible to work with your busy schedule. We will not “just deliver,” but will go above and beyond to give you a level of service you wouldn’t expect from a home service business.

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Awarded the #1 Damage Restoration Comapny in Chicago by Best Pick Reports for 12 years in a row,  Our technicians use high-tech equipment and advanced drying systems to provide fast, efficient drying for our clients, and high quality customer service is our number one priority!