FAQ

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Use the form or call our 24-hour emergency response hotline at (312) 847-1155 today!

Frequently Asked Questions

Common damage restoration questions and answers

Should I call my insurance provider?

If a storm or other calamity flooded your home, insurance companies generally prefer that you contact us before them. So if your basement, house, or business has a flood, contact our Emergency Response Hotline and we will get our trucks to your location as fast as possible, perform an inspection, and with your permission, start removing the water from the property. Along the way, we will work with your insurance company to make a claim. We’ll also work with the insurance company’s adjuster.

What is the water damage remediation process?

The first step is to extract all water from the affected area(s). Once all water is removed, our technicians use state-of-the-art dehumidifiers and other tools to dry up any residual water and moisture to help combat the potential for mold growth. The timeframe for this step is never concrete, as it really depends on the extent of the water found on the premises. After the drying stage, moisture meters and thermal imaging cameras are used to ensure that the area is truly dry. We take this extra step to give you peace of mind that you won’t have to worry about mold developing down the line. In some cases, we may have to remove affected drywall, deep-clean carpets and furniture, repair flooring, clean out your HVAC ducts, or remove mold that we have discovered.

How long will this water restoration process take?

There are two phases in the water damage restoration process. In the first phase, we perform any demolition, cleaning, and drying tasks needed to proceed. Generally, this phase takes three or four days, though it might take longer if there is significant damage. The second phase of the project includes repairs and fluctuates depending on the extent of the damage. We’ve performed restorations in which the second phase lasted a few days and others where it lasted for weeks, but we’ll be sure to communicate with you.

Is your water cleanup company certified?

The Institute of Inspection Cleaning and Restoration Certification (IICRC) closely monitors the standards Protech Restoration follows when performing a cleanup or water restoration project. One of the reasons you can trust us is that we follow the IICRC’s stipulation that experienced and trained professionals deliver all restoration projects. We understand the IICRC’s standards and work hard to apply them in each case.

Experience the Protech Restoration Difference

24/7 Availability

Our team of damage restoration experts, based in Chicago, is available 24 hours a day, 7 days a week!

Rave Reviews

Our customers are our #1 priority and after 15 years we have a raving customer base that returns every year.

Award WInning

Protech Restoration has been awarded the #1 Damage Restoration comapny in Chicago award by Best Pick Reports for 12 years in a row!

Free Written Estimates

We provide easy no-hassle estimates that clearly outline the work that we will do.

Property Protection

We are very careful when working on your home or building and are proactive in protecting it always.

Spotless Job Cleanup

Your property is our first priority and we make sure our techs work to make it like it never happened!

Certified Technicians

You’ll have an Institute of Inspection Cleaning & Restoration (IICRC) certified expert on your property within 2 hours or less.

Get Help filing Claim

Call us at (312) 847-1155 before you file a claim and we can help out with the entire process. We work with all insurance companies!

Four Reasons Why We Are Chosen By Your Neighbors

24-Hour Emergency Service

When a pipe bursts, a water main breaks, or a drain overflows, a fast response water damage cleanup protects your home or business from further water or fire damage.

We Work with Your Insurance

We handle your claim directly with your provider, saving you time and hassle. Call (312) 847-1155 before filing, and we'll assist with the process. We work with all insurance companies.

We Get to Work Immediately

Our team arrives within two hours, ready to begin after a full assessment. We speed up water removal, mold treatment, sewage cleanup, and decontamination services.

IICRC Certified Technicians

We follow CDC protocols for hazardous cleaning jobs. Our team is trained and certified to handle biohazard cleanup, coronavirus, and mold removal services.